| Handling Skittish Customers |
Aug 14th, 2014 |
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Asking customers to divulge sensitive information about themselves can sometimes lead to a polarizing exchange between the F&I manager and customer. The magazine’s compliance insider offers a few ways to put customers at ease.
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| 10.5 Ways to Create Customer Interest |
Aug 14th, 2014 |
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The magazine’s resident F&I pro thinks F&I managers can take a cue from the Duke of Wellington, who once said, ‘Wise people learn when they can. Fools learn when they must.’
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| Separating Fact From Fiction |
Aug 14th, 2014 |
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Is the F&I menu a compliance tool? His Madness doesn’t think so, but he’ll pose that question to compliance experts and menu developers at Industry Summit 2014.
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| Defensive Posture |
Aug 14th, 2014 |
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There are many reasons customers say they need to think about a purchase decision. Da Man says the key is not to treat that response as the customer’s true objection.
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| Playing for the Coach |
Aug 14th, 2014 |
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The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.
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| Quality and Space a Concern in Third-Row Seating, J.D. Power Reports |
Aug 14th, 2014 |
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Automakers are responding to consumer demand for third-row seating, but in doing so are compromising quality and cargo space, according to a recent study by J.D. Power.
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| Service Group Partners With Kawasaki |
Aug 14th, 2014 |
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The Austin-based firm will serve as the administrator for the powersports maker's new GAP, tire-and-wheel and prepaid maintenance products. The protection products will be offered alongside the OEM's new Kawasaki Protection Plus.
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| Industry Responds to New York Times Op-Ed on Subprime Auto Loans |
Aug 14th, 2014 |
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Industry associations responded this week to a New York Times opinion piece claiming that subprime auto lending is a predatory practice that stands to go the way of subprime mortgages.
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| Second Toyota FT-1 Concept Debuts in Monterey |
Aug 14th, 2014 |
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Toyota debuts a second version of its hot new supercar.
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| C/D Archives: Seven Sport-Utes Face Off in the Mountains of Arizona |
Aug 14th, 2014 |
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Sport-utility vehicles are nothing like Brussels sprouts, except in one respect: either you just naturally love the little beasties or you can’t quite grasp what other people see in them. Both of these views, as matters of personal taste, are entirely valid. And each, it turns out, is well represented within the ranks of the […]
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